Comxo
This conference service can host your company from a 3 person to a 4000 person conference call. There customer Service was excellent - 24/365 technical support by a person, not a computer, good for doing business on a global scale and getting customer support anytime you need regardless of time zone. The prices were reasonable. Quality of calls was on par. This company is U.K based. They offer on demand conferencing and webinars as well. They develop tailor-made solutions for your requirements: reservationless booking, event conferencing, online accounting, branded conference calls. Recommended service.
http://www.comxo.com/product3.php
Friday, November 14, 2008
Monday, November 10, 2008
Speakspace Review
Web conferencing tool was easy to understand and navigate. Audio was clear. Many useful account management tools available as well. Customer service was outstanding. No problems with audio call or data conference. Billing was accurate and even a little less as rates dropped.
Short and to the point review. Rates were not super cheap but not expensive either. The account management tools ease of use was nice , I would recommend this service to those who are not tech savvy and handy with a computer.
http://www.speakspace.com/
Short and to the point review. Rates were not super cheap but not expensive either. The account management tools ease of use was nice , I would recommend this service to those who are not tech savvy and handy with a computer.
http://www.speakspace.com/
Wednesday, November 5, 2008
Free conference calling service problems
You can opt for the free (or conditionally free) Web-based communication services like Skype, Tapioca or GoogleTalk... but since many of such services are built on open source codes, you may be in danger of having your transactions hacked into, interrupted or downright blocked.
As far as hacking into conference calls , yes it can be done:
http://www.gamespot.com/pages/forums/show_msgs.php?topic_id=26182429
Be careful, though, as a great many open source programs may have security loopholes that don't make them safe for exclusive corporate use. So it may be a big mistake to trust free VoIP engines to handle mission-critical discussions and large-scale event teleconferences.
More voice traffic equals more concerns, free services are over burdened on there lines With increased voice and data traffic, the packeted voice data on the network soon becomes overloaded and delayed. Security also suffers, leaving the network vulnerable to hackers and viruses. In addition to spreading viruses, hackers also wish to manipulate and reassemble the packeted voice data.
Cingular/ATT downright blocks access to free conferencing services and telephone numbers. Mark Seigel, Cingular spokesperson, explains Cingular’s position in this whole situation. “We have to pay terminating access for every minute the person is on the line,” says Seigel, “typically these companies run them through local exchange companies that charge high access rates, so we end up paying high access charges.” So it seems that Cingular doesn’t like getting reamed on ridiculously high rates that are based on nothing.
The long and short of the matter is nothing is really free. You must ask yourself why is this company offering a free service ? It costs them something to to offer the service, how are they making a profit? Some so called free services monitor phone calls and sell the data they gather. You get what you pay for and if you pay nothing well....
As far as hacking into conference calls , yes it can be done:
http://www.gamespot.com/pages/forums/show_msgs.php?topic_id=26182429
Be careful, though, as a great many open source programs may have security loopholes that don't make them safe for exclusive corporate use. So it may be a big mistake to trust free VoIP engines to handle mission-critical discussions and large-scale event teleconferences.
More voice traffic equals more concerns, free services are over burdened on there lines With increased voice and data traffic, the packeted voice data on the network soon becomes overloaded and delayed. Security also suffers, leaving the network vulnerable to hackers and viruses. In addition to spreading viruses, hackers also wish to manipulate and reassemble the packeted voice data.
Cingular/ATT downright blocks access to free conferencing services and telephone numbers. Mark Seigel, Cingular spokesperson, explains Cingular’s position in this whole situation. “We have to pay terminating access for every minute the person is on the line,” says Seigel, “typically these companies run them through local exchange companies that charge high access rates, so we end up paying high access charges.” So it seems that Cingular doesn’t like getting reamed on ridiculously high rates that are based on nothing.
The long and short of the matter is nothing is really free. You must ask yourself why is this company offering a free service ? It costs them something to to offer the service, how are they making a profit? Some so called free services monitor phone calls and sell the data they gather. You get what you pay for and if you pay nothing well....
Saturday, November 1, 2008
spiderphone - Service review
spiderphone - Service review
Web-enhanced telephone conferencing services with talker display, participant list, online reservations, online call control, shared presentations, and more. The sound quality is crystal clear. Government and military agency's use Spiderphone for the enhanced security. You can Record calls and webcasts and playback calls on the phone or on the web. They offer multiple billing from credit card to invoices which support charge codes, billing codes, and account hierarchies, all of which can be managed online. They have some Flexible pricing plans as well. They offer a free 20 min trial as well. Pretty good service. moderate price.
http://www.spiderphone.com/default.asp
Web-enhanced telephone conferencing services with talker display, participant list, online reservations, online call control, shared presentations, and more. The sound quality is crystal clear. Government and military agency's use Spiderphone for the enhanced security. You can Record calls and webcasts and playback calls on the phone or on the web. They offer multiple billing from credit card to invoices which support charge codes, billing codes, and account hierarchies, all of which can be managed online. They have some Flexible pricing plans as well. They offer a free 20 min trial as well. Pretty good service. moderate price.
http://www.spiderphone.com/default.asp
Thursday, October 30, 2008
Hackers can now hack your PC through IP telephony
One thing to consider if you use VoIP for your business and your conference calls:
Hackers can now hack your PC through IP telephony. The so-called safe and secured voice over protocol (VoIP) devices such as Linksys SPA-941 can be hacked by a buffer overflow exploit through the embedded web server using the Session Initiation Protocol (SIP).
Hacking risks are more over the SIP as most internal networks can defend themselves XSS attack. Considering that most business firms use VoIP devices without proper authentication to save costs are at the mercy of hackers now. Though this incident of hackers using SIP is singular, it can be the first in a series of such attacks.
The availability of VoIP hacking tools over the Internet can lead many such crimes in future.
Security researchers do provide some hopes of prohibiting such crimes and making the devices more secured with the help of firewalls, reputation-based defenses and anti-malware scanning software.
Hackers can now hack your PC through IP telephony. The so-called safe and secured voice over protocol (VoIP) devices such as Linksys SPA-941 can be hacked by a buffer overflow exploit through the embedded web server using the Session Initiation Protocol (SIP).
Hacking risks are more over the SIP as most internal networks can defend themselves XSS attack. Considering that most business firms use VoIP devices without proper authentication to save costs are at the mercy of hackers now. Though this incident of hackers using SIP is singular, it can be the first in a series of such attacks.
The availability of VoIP hacking tools over the Internet can lead many such crimes in future.
Security researchers do provide some hopes of prohibiting such crimes and making the devices more secured with the help of firewalls, reputation-based defenses and anti-malware scanning software.
Saturday, October 25, 2008
VoIP Service Providers: How To Find The Right One
VoIP Service Providers: How To Find The Right One
The field of VoIP is growing very fast because it offers features and services that are not usually found in traditional phone service. In addition, it offers all the familiar features and benefits of traditional phone service. And it can do all this for a lower cost. So it's no wonder that the VoIP phone service is changing the way that people use their telephones. It's a pretty good choice now for almost everybody, whether you're a homeowner or business owner.
As I said before, VoIP service offers the sorts of features that we were used to paying extra for. For example, long distance calls are going to be free or nearly free on VoIP phone systems. This is because VoIP uses the Internet to send your voice messaging. The Internet is a global network, and long distance calls aren nearly effortless. And another thing: Wherever you go, as long as you have an Internet connection, you can have VoIP service.
Here are some things that you should investigate when you're choosing a VO IP service provider:
Audio quality
The newer VoIP technologies give you better sound quality, while reducing overall noise. Expect the best from your VoIP service provider. Make a test call before you make any commitments. If you hear any kind of lag, or any kind of delay in your phone call, then that VoIP service provider is probably not for you.
If you think I'm exaggerating, think about a one second delay and what it can mean. It could mean that the person you are talking to is hesitating for some unknown reason. It could mean that the person you are talking to doesn't understand what you are saying, or is simply confused. Or it could mean that you have a slow Internet connection. Before you commit to VoIP service, eliminate the possibility that the delay is due to technical reasons.
Reliability
If you're a business owner, you can imagine the damage that can be caused if your phone goes out in the middle of an important conference call. Worse yet -- imagine that there are 10 people on the call at your end and 10 people on the call at the other end. If the call goes down for even 15 minutes, that's five man-hours of productivity that's lost. So don't cut corners with your VoIP service provider. Pay a little bit more and get top-notch, reliable service.
Customer service
It should go without saying that your VoIP service provider should give you 24/7 customer support. Not only that: you shouldn't have to wait on hold -- you should be able to get a straight answer quickly. Look for a VoIP service provider that offers alternate modes of tech support, like live chat.
Features
Your VoIP service provider should be able to give you all the standard features that you're accustomed to PLUS free long distance calls, e-mail, fax, Web conferencing, even videophone for no extra fee at all. Other VoIP service providers may charge you for these features. Know what you need ask and for it at the best price before you make a decision.
...and speaking of price
We all feel that VoIP should be free or very cheap. At the very least you should be able to get free long distance and a low monthly service charge. But make sure you're getting more than you pay for. A low price with low voice quality is not a good value. If your VoIP service provider offers a trial. Take advantage of it to make sure that you're getting your money's worth.
Even with all of these benefits VoIP still has a couple of drawbacks. The most notable drawback is that you must have a high-speed Internet connection for VoIP service to work. If you have a slow Internet connection or if your power goes out and you have no Internet connection, you will not have phone service. So make sure that your Internet service is reliable and fast.
As for which companies are the best VoIP service providers, visit this page to find out how to make an intelligent comparison. You'll have to do a little bit of homework and find the best VoIP service providers available to you. But you'll find the investment of time to be worth it.
Conclusion
Before you can make an informed decision about a VoIP service provider make sure you know all the issues involved.
By Ara Rubyan
The field of VoIP is growing very fast because it offers features and services that are not usually found in traditional phone service. In addition, it offers all the familiar features and benefits of traditional phone service. And it can do all this for a lower cost. So it's no wonder that the VoIP phone service is changing the way that people use their telephones. It's a pretty good choice now for almost everybody, whether you're a homeowner or business owner.
As I said before, VoIP service offers the sorts of features that we were used to paying extra for. For example, long distance calls are going to be free or nearly free on VoIP phone systems. This is because VoIP uses the Internet to send your voice messaging. The Internet is a global network, and long distance calls aren nearly effortless. And another thing: Wherever you go, as long as you have an Internet connection, you can have VoIP service.
Here are some things that you should investigate when you're choosing a VO IP service provider:
Audio quality
The newer VoIP technologies give you better sound quality, while reducing overall noise. Expect the best from your VoIP service provider. Make a test call before you make any commitments. If you hear any kind of lag, or any kind of delay in your phone call, then that VoIP service provider is probably not for you.
If you think I'm exaggerating, think about a one second delay and what it can mean. It could mean that the person you are talking to is hesitating for some unknown reason. It could mean that the person you are talking to doesn't understand what you are saying, or is simply confused. Or it could mean that you have a slow Internet connection. Before you commit to VoIP service, eliminate the possibility that the delay is due to technical reasons.
Reliability
If you're a business owner, you can imagine the damage that can be caused if your phone goes out in the middle of an important conference call. Worse yet -- imagine that there are 10 people on the call at your end and 10 people on the call at the other end. If the call goes down for even 15 minutes, that's five man-hours of productivity that's lost. So don't cut corners with your VoIP service provider. Pay a little bit more and get top-notch, reliable service.
Customer service
It should go without saying that your VoIP service provider should give you 24/7 customer support. Not only that: you shouldn't have to wait on hold -- you should be able to get a straight answer quickly. Look for a VoIP service provider that offers alternate modes of tech support, like live chat.
Features
Your VoIP service provider should be able to give you all the standard features that you're accustomed to PLUS free long distance calls, e-mail, fax, Web conferencing, even videophone for no extra fee at all. Other VoIP service providers may charge you for these features. Know what you need ask and for it at the best price before you make a decision.
...and speaking of price
We all feel that VoIP should be free or very cheap. At the very least you should be able to get free long distance and a low monthly service charge. But make sure you're getting more than you pay for. A low price with low voice quality is not a good value. If your VoIP service provider offers a trial. Take advantage of it to make sure that you're getting your money's worth.
Even with all of these benefits VoIP still has a couple of drawbacks. The most notable drawback is that you must have a high-speed Internet connection for VoIP service to work. If you have a slow Internet connection or if your power goes out and you have no Internet connection, you will not have phone service. So make sure that your Internet service is reliable and fast.
As for which companies are the best VoIP service providers, visit this page to find out how to make an intelligent comparison. You'll have to do a little bit of homework and find the best VoIP service providers available to you. But you'll find the investment of time to be worth it.
Conclusion
Before you can make an informed decision about a VoIP service provider make sure you know all the issues involved.
By Ara Rubyan
Monday, October 20, 2008
800rollcall Review
RollCall Audio conferencing and webinar service: http://www.800rollcall.com
** professionally managed, operator-assisted conference call. **
** Webinars with Plug-Ins options **
** Secured lines , enhanced security **
** Secured webinars - Web Conferencing product is encrypted with a 128 bit proprietary encryption code,and the information that you are presenting never actually leaves your desktop. **
** on-demand reservationless teleconferencing **
** Top of the line customer service **
** training for all products and services for free **
** Top of the line technical support user friendly **
** Web-Recorder - provides the ability to record both audio and web through the RollCall DataXchange product **
** Owned by ILD Telecommunications which has won awards for being a top business http://www.800rollcall.com/downloads/news/FirstCoast50.pdf **
Note : for Canada calls for the 800 number A surcharge of $.05/minute is applied.
Overall: Moderately priced , not expensive but not cheap , yet well worth it for the features , crystal clear calls , no dropped calls and customer support. Also a good service for people / company's new to using conference calls or webinars due to the training and customer service level this company provides.
** professionally managed, operator-assisted conference call. **
** Webinars with Plug-Ins options **
** Secured lines , enhanced security **
** Secured webinars - Web Conferencing product is encrypted with a 128 bit proprietary encryption code,and the information that you are presenting never actually leaves your desktop. **
** on-demand reservationless teleconferencing **
** Top of the line customer service **
** training for all products and services for free **
** Top of the line technical support user friendly **
** Web-Recorder - provides the ability to record both audio and web through the RollCall DataXchange product **
** Owned by ILD Telecommunications which has won awards for being a top business http://www.800rollcall.com/downloads/news/FirstCoast50.pdf **
Note : for Canada calls for the 800 number A surcharge of $.05/minute is applied.
Overall: Moderately priced , not expensive but not cheap , yet well worth it for the features , crystal clear calls , no dropped calls and customer support. Also a good service for people / company's new to using conference calls or webinars due to the training and customer service level this company provides.
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